Postal Service

Send us your broken iPhone by your preferred postal method to :-

I Fix Kernow - iPhone Repairs

Pilgrims Shopping Arcade

Unit 7, 60 Fore Street

Callington

Cornwall

PL17 7AQ

Once received we shall email you to confirm receipt.  We aim to repair within 2 - 3 working days of receiving your device.  Please be aware we can take no responsibility for undelivered items.  Please be sure to choose a trusted postal service with tracking available.

Once repaired we shall email you your invoice, payment can be made by bank transfer or by credit or debit card over the phone by calling (01579) 382687.  Shipping costs of £5 shall be added to your invoice.

Once payment has been received, we shall return your phone the next working day.  It will be well packaged and sent by special delivery, signed for and insured via Royal Mail.

Please ensure to enclose the following information with your device.

• Your Full Name
• The Full Return Address including Post Code
• A Contact Telephone Number
• A Contact Email Address
• The Model and Fault of Phone
• Quoted Price for Repair
• Any Other Information you feel relevant
• Please remove your sim card
• Please ensure that do not disturb is off

In the majority of cases we do not need your passcodes to repair.  If for any reason we do require this information we shall contact you prior to repair.

In the unlikely event that we are unable to repair your device no charge shall be made.  However, return postage must be paid for by the customer.